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We are Australia's leading provider of integrated accommodation services, including hotels, apartment hotels, furnished corporate apartments and corporate travel management booking services.
Corporate Keys was established in 2005 and specialises in accommodation for project teams, relocating employees, and business executives in Australia and New Zealand. Strict quality control and first-class customer service have gained us a reputation as the leading corporate accommodation provider.
Corporate Keys is a large, privately owned provider of serviced apartments, corporate apartment-style accommodation, and related services such as hotel bookings, car rental, and travel insurance. Our group includes our hotel brands of The Hamptons Apartments and Manhattan Apartments, as well as Hospital Stays and Corporate Keys International, which are our accommodation booking services for requirements across Australia and New Zealand.
Corporate Key's primary focus is the provision of corporate accommodation and associated services for business people, project teams, and relocating employees. The organisation has established a reputation as the market leader in providing cost-effective, convenient, and easy-to-use accommodation and travel solutions to the corporate and government sectors.
Corporate Keys is structured to maintain high levels of customer service, quality, good corporate governance, and market growth. Our employees serve in various disciplines designed to support and advance our business, including Major Projects, Business Development, Operations, Reservations, Guest Services, Corporate Leasing, and Finance.
Corporate Keys actively supports our local community and regularly donates money and surplus stock to local and international charities.
Our employees maintain active involvement in local charitable activities.
Head Office is located in Melbourne, Australia.
Corporate Keys was founded in 2005 by our founder and Managing Director, Kathy Childs, and was created to offer premium residential apartments to the corporate and leisure sector.
Today, we've grown to become a vertically integrated, multi-faceted business offering accommodation solutions across Australia and New Zealand, headquartered in Port Melbourne, Australia.
Join us as we take you through the Corporate Keys journey.
Our operating and management models can provide high-yield returns for your investment, an entire floor in an existing building, or most commonly an entire building. Our high-profile brands, broad corporate clientele base, and expertise in operating short and long-stay accommodations ensure the best return on your assets.
Our Operating and Management Models include the following:
Are you a property investor looking for a professional management company? Add your property to the accommodation pool of Australia's premier provider of fully furnished residential accommodation solutions for the corporate sector.
Why use our Management Services?
Do you operate a serviced apartment or extended-stay hotel? Partner with the Corporate Keys Group to promote your properties 24 hours a day, 7 days a week to our worldwide corporate and leisure clients.
Click here to learn why Australia's largest hotel and serviced operators have partnered with Corporate Keys to increase occupancy.
Our fleet of vans ready to be dispatched for a busy day across our network of Melbourne buildings.
Corporate Keys is committed to providing consistent and high-quality services and products across all brands and locations. The following initiatives assure quality:
Applicants are matched against position description, personality profile, and corporate fit. After screening, applicants undergo behavioral style interviewing, DISC analysis, in some instances, a written examination, and thorough reference checking. Successful applicants undergo a national police check before commencement. Competitive salaries commensurate with experience and generous benefits ensure that quality staff are attracted and retained.
All employees and relevant contract staff undergo comprehensive induction training upon commencement. Employees in leadership positions must undertake external training such as Certificate IV in Frontline Management. All employees undergo job-specific training and are monitored for satisfactory achievement before being authorized to work alone with guests or clients. Corporate Keys supports and promotes key staff undergoing external training appropriate to their current role and career path. Corporate Keys supports, encourages, and expects staff to attend seminars, workshops, and industry and technology updates to keep abreast of developments in our industry.
All activities, processes, procedures, and policies are documented in our in-house corporate intranet. Staff members follow check sheets for all quality activities, requiring counter-checking and sign-off.
Apartments are selected against documented quality criteria, including those in our published 'Guide for Owners'. Apartments are classified by our in-house rating system as Premium Economy, Business Class, and First Class, with even the most economical class, Premium Economy, being higher quality than general residential stock. New apartments undergo a thorough 'Setup' before the first guest checks in. Between guests, all apartments have a comprehensive 'Exit Clean' by our housekeeping team and then are 'Reset' and signed off by our trained operations personnel. A complete condition report and inventory is produced and quality is regularly inspected by the Manager of Operations. We operate a 24-hour maintenance hotline for emergencies and measure Operations personnel against maintenance KPIs for response time and problem resolution.
All guests are invited to complete an exit survey at the end of their stay. The Managing Director, along with the Management team, reviews all exit surveys. Any specific corrective actions are implemented, trends are noted, and staff members nominated for particular praise are acknowledged and published to all staff.
